Shipping Policy

Shipping Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Locations

We ship products both domestically (within the US and Israel) and internationally, to any global address. Please note that for international shipments, import duties and taxes may apply upon arrival in the destination country and are the responsibility of the recipient.

3. Order Processing

Order processing times are 2 business days after the order is placed. You will receive a notification when your order has shipped.

4. Delivery Times

• Domestic Shipping within the USA: Typically 3-5 business days.
• Domestic Shipping within Israel: Typically 5-7 business days.
• International Shipping: Delivery times vary based on destination and will be estimated at checkout.

5. Shipping Costs

Shipping costs vary based on the destination and the size and weight of your order. Accurate shipping charges will be calculated and displayed at checkout.

6. Local Delivery Options

We offer local delivery options for customers within certain regions in the US and Israel. These options and their availability will be presented at checkout, depending on your location.

7. Returns, Changes, and Cancellations

You can return items within 30 days of receipt for a full refund or exchange. If you need to make changes to or cancel your order, please contact us as soon as possible. Changes or cancellations may not be possible once the order has been processed.

8. Potential Service Interruptions

Orders may be delayed due to unforeseen circumstances outside of our control, such as severe weather, strikes, or disruptions in the transportation network. We appreciate your understanding and patience during such delays.

9. Order Tracking

After placing an order, you will receive an email with a tracking number and a link to track your order online. This allows you to see the status of your order as it makes its way to you.

10. Questions

If you have any questions about the delivery and shipment of your order, please contact us at hera.active.outfitter@gmail.com.